Wiley Insight Basic Support provides assistance during business hours along with anytime access to the Wiley Insight Support Center. This plan is ideal for organizations with entry-level systems and limited support needs. Wiley Insight support professionals will help you troubleshoot and quickly resolve any issues.
Wiley Insight Advanced Support is designed for larger organizations seeking additional coverage and peace of mind. It includes all the benefits of Basic Support, plus 24x5 severity 1 support from our experienced professionals to address your critical business needs. The plan also allows ten authorized contacts within your organization to communicate with Wiley Insight.
Wiley Insight Premium Support is tailored for organizations with a complex user base and global operations. It offers priority access to product experts with extensive experience. In addition to the benefits of Advanced Support, you get 24x7 access to mission-critical support and a dedicated Premium Support Manager who helps resolve issu
Wiley Insight Premium Support is tailored for organizations with a complex user base and global operations. It offers priority access to product experts with extensive experience. In addition to the benefits of Advanced Support, you get 24x7 access to mission-critical support and a dedicated Premium Support Manager who helps resolve issues efficiently and keeps you informed about product updates and new releases.
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